At Than Group, we stand by the quality of our “Clean Harvest” staples. Our policy is designed to be fair, transparent, and fully compliant with the Australian Consumer Law (ACL).

1. Our Quality Guarantee

You are entitled to a replacement or refund for a major failure of any product. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Damaged or Faulty Items

If your rice or noodles arrive damaged (e.g., a punctured bag) or do not meet our quality standards, please follow these steps:

• Notify us within 24 hours of delivery.
• Provide your order number and a photo of the issue.
• We will arrange a free replacement or a full refund to your original payment method. As we are local to Melbourne, we aim to resolve these issues within 1–2 business days.

3. Incorrect Orders

If we’ve delivered the wrong item, please keep the product in its original, unopened packaging. Contact us immediately, and we will swap it for the correct product at no additional delivery cost to you.

4. Change of Mind

Due to the food-grade nature of our products, we cannot accept returns for a change of mind once the order has been delivered. This ensures that every customer receives staples that have been stored in a controlled, hygienic environment. We encourage you to review your order carefully before confirming at checkout.

5. Cancellations

If you need to cancel a scheduled delivery, please contact us at least 24 hours before your delivery window. Cancellations made within 24 hours of delivery may incur a small handling fee.

6. Contact Our Melbourne Team

For all return inquiries, please reach out to our local support:

• Email: thangroup.aus@gmail.com
• WhatsApp/Phone: +61(0) 414740015
• Hours: Monday – Friday, 8:00 AM – 5:00 PM